redbus Privacy Policy

1. Introduction and Scope of Application

redbus ("we", "our", or "platform") is an online casino and betting service provider in Bangladesh, with the website address redbus.cam. We take the privacy of our users' personal information very seriously and are committed to keeping their data secure.

This privacy policy ("Policy") describes the following: what types of information redbus collects, how that information is used, under what circumstances it may be shared with third parties, and how you can maintain control over your own data.

This policy applies to the redbus.cam website and all its associated services. By using our platform, you are considered to have accepted the terms of this privacy policy. If you do not agree with any term of this policy, please refrain from using our services.

2. Information We Collect

redbus collects various types of information that are essential for the proper operation of our services. The information collected can be divided into the following categories:

2.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification)
• National Identity Card (NID) or passport number
• Residential address

2.2 Contact Information

• Email address
• Mobile number

2.3 Financial Information

• Mobile banking numbers for bKash, Nagad, Rocket, or Upay (for transaction processing)
• Deposit and withdrawal history
• Account balance information

2.4 Usage Information

• Login times and history on the platform
• Play history and betting activity
• Preferred game categories and sports events
• Customer service communication records

2.5 Technical Information

• IP address
• Device type and operating system
• Browser information
• Cookie and session data

3. How We Collect Information

redbus collects user information in the following ways:

• Registration process: When you create a new account on redbus, the information you provide is collected.
• Identity verification (KYC): Documents are collected during account verification to ensure financial security and responsible gaming.
• Transaction activity: Payment method information is automatically saved during deposits and withdrawals.
• Customer service communication: When you contact us via live chat or email, a record of that conversation is kept.
• Automated tracking: Website browsing information is collected through cookies and similar technologies.
• From third parties: Relevant information may be received through payment processors or identity verification services.

4. Purpose of Using Information

Collected personal information is used only for specific and legitimate purposes. redbus uses your information for the following reasons:

• Account management: To create, maintain, and keep your account secure.
• Service delivery: To properly operate betting, casino games, and other features.
• Transaction processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Identity verification: To comply with Anti-Money Laundering (AML) regulations and to prevent fraudulent activity.
• Age verification: To ensure that only individuals aged 21 or older are using the platform.
• Customer service: To resolve your complaints, queries, and issues.
• Security assurance: To prevent unauthorized access, fraud, and cyber attacks.
• Responsible gaming: To identify unusual playing patterns and provide necessary support.
• Promotional communication: Subject to your consent, to inform you about bonuses, offers, and new features.
• Legal obligations: To comply with applicable laws and regulations.

5. Data Storage and Security

redbus applies industry-standard technology and practices to protect your personal information. Our security measures include:

• SSL encryption: All data transmitted on our platform is protected through SSL/TLS encryption technology.
• Encrypted database: Stored information is kept in encrypted form to prevent unauthorized access.
• Access control: Only authorized staff can access information on a need-to-know basis.
• Two-factor authentication: A two-step verification system is available to protect your account.
• Regular security assessments: The security of our systems is tested on a regular basis.
• Data backup: Regular backups are maintained to ensure the safety of your information.

However, no data transmission over the internet is completely secure. Even with our best efforts, we cannot guarantee the absolute security of your information. It is your responsibility to keep your account password confidential and not share it with others.

6. Sharing Information with Third Parties

redbus does not sell your personal information. However, in certain circumstances, information may be shared with trusted third parties:

6.1 Payment Service Providers

Information necessary for transaction processing is shared with payment gateways such as bKash, Nagad, Rocket, and Upay. These service providers are governed by their own privacy policies.

6.2 Identity Verification Services

Information necessary for completing the KYC (Know Your Customer) process may be shared with specialist identity verification services.

6.3 Game Software Providers

Game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may receive limited usage data to ensure game fairness and functionality.

6.4 Legal Authorities

Information may be disclosed to relevant authorities to meet legal obligations, comply with court orders, or prevent fraud.

6.5 Business Transfers

In the event of a business merger, acquisition, or sale of assets, user information may form part of the transfer. Prior notice will be given in such cases.

7. Cookies and Tracking Technologies

The redbus.cam website uses cookies and similar technologies. Cookies are small text files stored in your browser.

7.1 Types of Cookies

• Essential cookies: Essential for the basic functionality of the website. Without these, the site will not work properly.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: To understand how users interact with the site and to improve our services.
• Security cookies: To detect and prevent fraudulent activity.

7.2 Cookie Controls

You can control cookies by changing your browser settings. However, disabling essential cookies may cause some features of the site to stop working. Detailed cookie settings can be found in the help section of each browser.

8. Privacy of Minors

redbus provides services only to individuals aged 21 or older. We do not intentionally collect personal information from minors (those under 21 years of age).

If we become aware that a minor has an account, we will immediately close that account and delete all related information. If you believe a minor is using our platform, please notify our customer service immediately.

Age verification is in place at the time of registration. Attempts to register under the age of 21 will not result in an account being created.

9. Your Rights

As a user of redbus, you have the following rights regarding your own personal information:

• Right to access: You have the right to know what information we hold about you. You can obtain this information through a written request.
• Right to rectification: If there is any error in the information we hold about you, you can request that it be corrected.
• Right to erasure: In certain circumstances (such as after closing your account), you can request that your personal information be deleted, though some information may need to be retained due to legal obligations.
• Right to restrict processing: In certain circumstances, you can request that the processing of your information be limited.
• Right to object: You can object at any time to promotional communications.
• Right to data portability: The right to receive your information in a structured, machine-readable format.

To exercise any of the above rights, please contact us in writing. We will respond as quickly as possible after receiving your request.

10. Data Retention Period

redbus stores information in accordance with the following policy:

• Active account: All relevant information is retained for as long as the account remains active.
• Closed account: Even after an account is closed, financial transaction records and KYC information are retained for a specified period to meet legal obligations.
• Dispute resolution: Relevant information is retained during any dispute or legal proceedings.
• Technical logs: Technical logs kept for security purposes are generally retained for a short period.

Once the retention period ends, information is securely deleted or anonymized.

11. Policy Changes

redbus may update this privacy policy from time to time. If there are significant changes to the policy, we will notify you in the following ways:

• By publishing special notices on the website
• By sending a message to your registered email
• Through pop-up notices when logging in to the platform

The "Last Updated" date at the top of this page always indicates the date of the most recent change. Continuing to use the platform after a policy change means you have accepted the new policy.

We recommend that you visit this page regularly so that you are always informed about the latest policy.

12. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

You can also read our other policies: Terms & Conditions and Responsible Gaming pages.