redbus Terms and Conditions

By accessing or using the website redbus.cam, operated by redbus (hereinafter referred to as "the Platform", "we", or "us"), you are considered to have fully accepted these terms and conditions. This document forms a legally binding agreement.

These terms and conditions apply to players in Bangladesh and cover all services, games, bonuses, payments, and promotional offers provided by redbus. If you do not agree with any part of these terms, please refrain from using this platform.

redbus reserves the right to modify these terms and conditions. Changes will take effect as soon as they are published on the platform. Users are advised to review this page regularly.

To open an account at redbus, the following conditions must be met:

• You must be at least 21 years of age.
• You must be a legal resident of Bangladesh.
• All information provided at registration must be truthful, complete, and your own.
• Each person may hold only one account. If a person holds multiple accounts, those accounts will be cancelled and the associated deposits and winnings may be forfeited.

2.1 Identity Verification

redbus reserves the right to verify a user's identity at any time. A National ID (NID), passport, or other valid documents may be requested. Deposits or withdrawals may be restricted until identity verification is complete.

2.2 Account Security

You are solely responsible for keeping your account password and login details confidential. Sharing login details with any third party is strictly prohibited. If you suspect that someone is using your account without authorisation, notify our support team immediately.

redbus strictly enforces a 21+ age policy. Participation on this platform is permitted only for those aged 21 or above.

Protecting minors from gambling is one of our highest priorities. If we confirm that an account holder is under 21 years of age, that account will be closed immediately and all deposits and winnings will be forfeited.

A note to parents and guardians: please use appropriate software and parental controls to prevent minors from accessing this platform.

4.1 Deposit Rules

The following payment methods are accepted for deposits at redbus: bKash, Nagad, Rocket, and Upay.

• Minimum deposit amount: ৳100
• You must use a payment account registered in your own name when making a deposit.
• Deposits from third-party payment accounts are not accepted and will be returned.
• Once a deposit is confirmed successfully, the funds will appear in your redbus account.

4.2 Withdrawal Rules

The following conditions apply to withdrawals:

• Minimum withdrawal amount: ৳800
• Withdrawal time: usually processed within 1 hour.
• Withdrawals may only be made to the same payment method used for the deposit.
• The relevant amount cannot be withdrawn if the wagering requirements for a bonus have not been met.
• Withdrawals may be held if identity verification has not been completed.

4.3 Anti-Money Laundering

redbus is committed to preventing money laundering. Any suspicious financial activity will be subject to investigation and, if necessary, the relevant authorities will be informed.

5.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to ৳15,000. For example:

• Deposit ৳1,000 and receive a bonus of ৳1,500 — total balance ৳2,500
• Deposit ৳22,000 and receive a bonus of ৳15,000 — total balance ৳37,000

5.2 Bonus Wagering Requirements

The wagering requirement for the welcome bonus is 25 times (the bonus amount must be wagered 25 times). Meeting this requirement is mandatory before the bonus can be withdrawn.

5.3 General Promotion Terms

• Each promotional offer has its own terms, which are set out in detail on the relevant promotion page.
• The same bonus cannot be claimed more than once from a single account.
• redbus reserves the right to cancel the relevant bonus and winnings if evidence of bonus abuse is found.
• redbus reserves the right to modify or cancel any promotion.

5.4 VIP Program

redbus's VIP program has three tiers:

• Bronze: weekly cashback up to 0.3%
• Silver: weekly cashback up to 0.7%
• Gold: weekly cashback up to 1.0%

You can move up to a higher VIP tier through continued active participation.

The following rules must be followed when betting on redbus:

• Each game or market has its own rules, which are stated on the relevant page.
• Once a bet has been accepted, it cannot be cancelled or changed.
• If a bet remains incomplete due to a technical error, the relevant amount will be refunded.
• For all sports betting, including cricket betting (BPL, IPL, T20, ICC), the officially published result will be considered final.
• redbus reserves the right to refuse or limit the acceptance of any bet for any reason.

6.1 Dispute Resolution

If there is a dispute regarding the outcome of a bet or game, the support team must be notified within 72 hours of the event. redbus's decision will be considered final.

The following activities are strictly prohibited on redbus:

• Gaining an advantage through fraud, deception, or misconduct.
• Using third-party funds in your account or betting on behalf of a third party.
• Operating multiple accounts for the purpose of claiming bonuses.
• Using automated software, bots, or scripts.
• Attempting to withdraw a bonus without meeting the terms of the promotional offer.
• Operating coordinated group betting strategies at a network level.
• Exploiting technical vulnerabilities or errors in the platform to gain an advantage.

If evidence of such activities is found, the account will be closed immediately and all funds will be forfeited.

8.1 Closure by redbus

redbus may suspend or close an account for any of the following reasons:

• Violation of these terms and conditions
• Suspicion of fraud or deception
• Failure of identity verification
• Account inactive for an extended period
• Legal or regulatory reasons

8.2 Closure by the User

If you wish to close your own account, please contact the support team. As part of responsible gaming, you may also request self-exclusion or the setting of time limits.

redbus is a strong supporter of responsible betting. We believe that gaming is a form of entertainment, not a way to solve financial problems.

• You can set your own deposit limits, loss limits, and session time limits.
• You can use the self-exclusion feature to temporarily or permanently exclude yourself from the platform.
• If you feel that gaming is getting out of your control, please seek professional help.

For more information, visit our Responsible Gaming page.

redbus's Privacy Policy applies to the collection, storage, and use of your personal data. The Privacy Policy is also binding as part of these terms and conditions.

Your data is protected by SSL encryption and is not sold to any third party. Data may be shared with trusted partners only where necessary for the operation of the service.

redbus strives to provide an uninterrupted service, however our liability is limited in the following matters:

• If a bet remains incomplete due to an internet disconnection, the relevant amount will be refunded.
• The service may be temporarily unavailable during server maintenance or due to technical errors.
• redbus is not directly responsible for issues caused by game software providers (such as PG Soft, Pragmatic Play, JILI, Spribe).
• redbus reserves the right to void bets in cases of clearly incorrect odds or erroneous game results.

redbus may modify these terms and conditions at any time. For significant changes, users will be notified via their account or by a notice on the platform.

Continuing to use the platform after any changes are made will be considered acceptance of the new terms. It is your responsibility to review this page regularly.

If you have any questions or need clarification about these terms and conditions, please contact us:

• Live Chat: 24/7 live chat support in Bengali
• Email: [email protected]

Our support team is always ready to help you resolve any issue. Contact us at a time that is convenient for you.